Most brands are flooded with conversation data, but lack insights to detect reputation risks early.
Narrative Intelligence for Brand & Enterprise
Velosight is a Reputation Management & Media Intelligence platform that reads issues, framing, actors, and public narrative direction, allowing brands to monitor and manage reputation in real-time.
Issues
Balance loss without permissionHIGH
Slow refund processMED
Transaction reversalLOW
Framing
Company negligence48%
System failure29%
User error14%
Narrative Direction
Negative drift increasing — Opinion moving towards 'bank is considered negligent in protecting customers'
Sentiment
Negative58%
Neutral30%
Positive12%
Trusted by leading organizations in
Too much conversation data, but minimal insights
Small issues often go unnoticed until they become crises
Difficult to distinguish regular complaints from reputation risks
Velosight transforms passive monitoring into active intelligence.
With Velosight, you get: a complete understanding of brand reputation, early warning of narrative escalation, analysis of issues, framing, emotions, actors, and figures, brand vs competitor positioning comparison, and actionable insights for decision-making.
Complete Reputation & Media Intelligence Platform
Velosight provides insights through various core capabilities:
Media & Social Intelligence
Monitor public conversations in real-time from 6 main channels: Twitter/X, YouTube, TikTok, Instagram, Facebook, and online media. Velosight collects and integrates data from various sources to provide a complete picture of what the public is saying about your brand across all platforms.
Twitter/X
● Live
Mentions24.5K
Reach2.1M
YouTube
● Live
Videos1.5K
Views8.2M
TikTok
● Live
Videos2.8K
Views12.5M
Instagram
● Live
Posts3.4K
Engagement156K
Facebook
● Live
Posts1.9K
Reactions284K
Portal Berita
● Live
Articles856
Outlets42
Issue & Framing Analysis
Automatically classify issues with a 2-level taxonomy system and understand how each issue is framed by the public. Detect negative or high-risk framing early, so you not only know what is being discussed, but also how the issue is perceived by the audience.
HIGH
Keluhan Layanan Pelanggan
MED
Kualitas Produk
LOW
Inovasi & Fitur Baru
HIGH
Krisis Reputasi Brand
Keluhan Layanan Pelanggan
HIGHSentiment Distribution
Framing Types
Kekecewaan58%
Keluhan28%
Tuntutan14%
Narrative Summary
Pelanggan mengeluhkan lambatnya respon customer service dan tidak adanya solusi yang memuaskan.
Actor & Figure Intelligence
Identify who is in the spotlight or targeted in social media, and who is actively spreading certain narratives. Get reputation risk assessments for each figure and behavioral pattern analysis of actors influencing public opinion.
Direktur Utama
Terkait Kebijakan Perusahaan
VP of Marketing
Terkait Kampanye Brand
Head of Customer Service
Terkait Penanganan Keluhan
Chief Technology Officer
Terkait Inovasi Produk
Product Intelligence
Measure public perception for each of your products or services separately. Find product-specific issues and complaints, compare sentiment between products, and monitor how perception develops over time.
Sentiment Overview
Sentiment Comparison
Top Issues & Complaints
Fitur Unggulan↑
2,847 mentions
Harga Kompetitif↑
1,124 mentions
Masalah Teknis↓
550 mentions
Competition Intelligence
Compare your brand position with competitors through share of voice metrics, trust scores, and reputation analysis. Understand the issues and framing attached to each competitor to find differentiation opportunities in the market.
Key Metrics
Share of Voice
35%
Trust Score
72/100
Reputation Trend
Rising
Total Mentions
12,547 mentions
Sentiment Distribution
Top Issues
Keluhan Harga Tinggi
6,420Fitur Inovatif
5,230Ketersediaan Produk
3,890Top Framing
Premium Quality Leader
8,520Teknologi Terdepan
5,646Eksklusif & Mahal
4,768Early Warning & Drift Detection
Automatically detect significant changes in issues, framing, and emotions in public conversations. Receive real-time notifications based on Narrative Change Event (NCE) when escalation occurs, so your team can respond before the situation develops into a crisis.
Issue Drift
78
Framing Drift
54
Emotion Drift
92
CRITICAL
Negative Sentiment Spike
Keluhan Layanan Pelanggan
+340%
HIGH
New Issue Detected
Kebocoran Data Pengguna
New
MEDIUM
Framing Shift
Kualitas Produk
+85%
Why Velosight?
Traditional media intelligence platforms only give you numbers. Velosight gives you understanding.
Crisis Prevention
Detect small issues with viral potential before they develop into crises. Receive real-time notifications when negative sentiment spikes occur.
Strategic Communications
Understand how the public frames issues about your brand. Develop communication strategies that are targeted and resonate with your audience.
Competitive Intelligence
Compare share of voice and public perception with competitors. Find differentiation gaps to strengthen brand positioning.
Executive Insights
Present reputation data in an easily understandable format for board meetings. Visual dashboard for strategic decision-making.
Social Listening vs Narrative Intelligence
Other Tools
Velosight
×Counts number of mentions
✓Analyzes narrative structure and framing
×Simple positive/negative sentiment
✓Granular emotions + conversation context
×Weekly/monthly reports
✓Real-time early warning
×Raw data without interpretation
✓Actionable insights for decisions
Who Uses Velosight?
Velosight is designed for teams that need deep understanding of brand reputation and public conversation dynamics.
Corporate Communications & PR
Manage public narrative and respond quickly to developing issues
Brand & Marketing
Monitor brand perception and measure campaign effectiveness
Product Management
Understand product feedback and identify areas for improvement
Risk & Compliance
Early detection of reputation risks and potential crises
Executive & Strategy
Get strategic insights for decision-making
Use Case
Velosight helps your team in various business situations
Daily Reputation Monitoring
Monitor brand health in real-time every day
Product Launch
Track public response to new products
Incidents & Disruptions
Detect and respond quickly when service issues occur
Viral Issues & Rumors
Identify and manage issues before they spread widely
Reputation Crisis
Navigate crisis situations with real-time data
Competitor Monitoring
Compare brand position with competitors
Campaign Evaluation
Measure communication and campaign effectiveness
Market Research
Understand market trends and sentiment for business strategy
Frequently Asked Questions
Find answers to frequently asked questions about Velosight.
What's the difference between Velosight and regular social listening?
Traditional social listening only counts mentions and simple sentiment. Velosight analyzes narrative structure, framing, emotions, and actors to provide deep understanding of public conversation dynamics.
How does Velosight detect crises early?
Velosight uses the Narrative Change Event (NCE) system that detects significant changes in issues, framing, and emotions in real-time. You'll receive notifications when small issues start to have viral potential.
What social media platforms are monitored?
Velosight monitors 6 main channels: Twitter/X, YouTube, TikTok, Instagram, Facebook, and online media. Data from all platforms is integrated to provide a comprehensive picture.
Is Velosight suitable for enterprise?
Yes, Velosight is designed for enterprise needs with multi-brand, multi-product, multi-region support, and features for crisis situations and daily monitoring.
How do I start using Velosight?
Contact our team for a demo and consultation. We will help with setup according to your brand needs, including keyword configuration, competitors, and alert thresholds.
Request Demo
See how Velosight can help your team understand public narrative and protect brand reputation.
30-minute personal demo
Specific needs consultation
No commitment